FAQ’s & Policies

Please Note:

All of our orders are processed without shipping. When we receive your order it is packed and shipping charges are computed by zip code and weight.  Shipping charges are actual and we do not add any handling or packing fees. Shipping will then be charged using your recorded method of payment.

How much will I be charged for shipping and handling?

What this means is that what we are charge you is what you pay – no tacked on costs hidden in the charge.  This applies to all the methods of shipping that we use.  While shipping by this method is more work for us, we find it a more honest way to do business.  We don’t feel that you should have to pay a shipping charged based on how much you spend.

UPS charges us a correction fee for incomplete or incorrect addresses.  To avoid having this fee charged to you, please make sure that your address is accurate and complete prior to submitting your order.  This includes making sure that the street address contains road, lane, street, court or any other terms that appear on your street sign. Any charges stemming from a mistake on our part will be not be charged to you.
UPS rates for commercial delivery are slightly cheaper than residential.  UPS considers a home based business a residential delivery.  In most instances, UPS Ground shipping within the continental United States is the cheapest method to use.

If you need to know the shipping amount once your order has shipped, please let us know and we will send the information by email.

What we recommend you do is visit the following websites and use their calculators to get some idea of shipping.  The origination zip code is 35802

UPS – Please note that our charges are noticeably less than the calculations listed here.  We pass along our discount to our customers.  The majority of packages we ship fall into the $7.50 – $12.50 range.

Priority Mail /Postal Website – These charges are what you will pay and are computed by zip code and package weight

Our Return Policy

Because of the intimate nature of all of the products we sell we have a strict all web sales are final policy – no returns.

If your package has arrived damaged or missing an item please contact us within 48 hours so we can initiate a claim or make any adjustments.

There is a 20% re-stocking fee for all returned merchandise

 

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